Purchasing Bronze Statues and Fountains

Ordering is easy. See an item you like on our website? Simply call and ask about stock. In-stock items are normally shipped within 7-10 business days. Our normal stock items that is not currently in-stock will require a longer lead time. Please call customer service to get a general timeline of when we should be expecting shipment. Special Order items will require a non-refundable 25% deposit and longer lead time of at least 60-90 days for delivery. We accept purchase orders via email, telephone, and of course walk-in’s are always welcomed at our Dallas-Fort Worth showroom.

Method of Payment

We accept cash, check, and all major credit cards. All orders must be pre-paid before shipping. To place an order please contact our sales department by emailing sales@bronzefactory.com or calling (800)711-5435.

Dealers, Retailers, Designers, and Architects – Opening an Account

Various payment terms are available for businesses and accredited firms with an established credit. If you are interested in setting up a vendor account please email sales@bronzefactory.com OR fax (214-761-5453) the following information:

• Business Name
• Contact Name
• Address (no P.O. Box), Telephone Number, Fax Number
• Photocopy of your State Sales & Use Permit
• Designers/Architects – Photocopy of your current state certification

Dealers, Retailers, Designers, and Architects – Making a Purchase/Special Pricing

Discounted pricing is available through our wholesale program for eligible businesses. No minimum is required for pre-paid and credit card orders. First-time buyers must purchase on pre-paid terms. Frequent buyers wanting to purchase on-credit will require a minimum of $3500.00 and credit approval.

Shipment and Other Services

We ship UPS, Fedex, or Common Carriers depending on the size and weight of the order. At the customers’ request we can also arrange a private delivery and pick-up service. Please note that delivery does not include installation and unpacking of your bronze statues and fountains. All orders are normally crated when shipped. It is recommended to have a least 2-3 people on the delivery-site to help move the piece around to where you want it placed. We offer the following professional services for all of your delivery needs:

• Packing and Crating Services
• Drop/Blind Shipping – 3% fee
• Residential Delivery
• Business Delivery
• White Glove Delivery
• Lift-Gate Services
• Delivery Notification

How do you determine shipping rates?

Shipping rates vary from day to day, but thankfully our relationship with our delivery companies ensure that we receive and offer to our clients the cheapest shipping price around. For an accurate cost of your particular shipment please contact our sales department by emailing sales@bronzefactory.com or calling (800)711-5435.

Please INSPECT your order upon delivery

When your order leaves our warehouse we will make sure that it is in perfect condition and in working order. However, during transport accidents can happen and things can break. Claims of shortages or damage must be made to the carrier upon delivery. Please notify us immediately of any damages or errors and we will quickly work with you to get the problem resolved.

Return Policy

We will honor all return of merchandise within 14 days of delivery. Returned orders must have original packaging/crating and any documentations. If the crate has already been opened, you can also opt to have a professional service recrate your order for you. Please do not return any merchandise that has not been authorized by our sales department. Any attempt to do so without authorization waives your right to our return policy. We will refund your payment upon approval and inspection of your returned order, minus the cost of any shipping, crating, and insurance from our initial delivery.

Cancellations

Orders cannot be canceled if they are in-transit. A 10% restocking fee of the total price is applied to canceled orders that are in the process of being packed to cover the cost of any lost material.