BronzeFactory.com > Support Page
Welcome to our support site!
Our customer service department is more than happy to assist you in any way possible. To lessen any inconveniences to you, please first take a look at the support topics below to see if your question has been answered previously. If the answer to your question does not appear below, give us a ring and we will be glad to assist you.
Do you use any other materials beside bronzes?
No. We commit only to the use of bronze when constructing the pieces to ensure a high quality product.Do you make custom pieces?
Yes, we do create custom pieces. To inquire about prices, and certain limitations regarding custom made pieces, please contact customer support (214)760-7897.Shipping time:
Shipping time may vary depending on the destination and whether or not the item is accessible at the time. If the item is in stock, the usual shipping time is from 1-3 wks, on the other hand, if the item is out of stock, the item may ship between 10-12 wks.My pump broke!
As always, accidents do happen. We do have several pumps for sale on site. However, if you are in urgent need of a pump, you can conveniently pick one up at any local hardware store such as Lowes or Home Depot.Purchasing:
To order, please call customer service at (888)333-6642 or order through our online store: [back to top] 1. Credit Card (mail, phone, walk-in) 2. Check (mail, walk-in) 3. Cash (walk-in)Who do you ship with?
We ship UPS or Common Carriers depending on the size and weight of the item.How do you determine shipping rates?
Shipping rates vary from day to day. Due to the rising cost of fuel and other essential items, our agents were forced to raise shipping rates. For an accurate cost of your particular shipment please call (214)760-7897.Product Care
BronzeFactory.com is committed to offering only the best in products and customer care. Our products were bought to be displayed to the whole world because of it's magnificent quality and detail, not hidden away in the closet like others. And because of this theory, we would like to offer you some tips on keeping your precious values, still valuable. Over time the bronze, if exposed to moisture and oxygen, will begin to naturally accumulate thin green layers known as patina. The patinated bronze is at the beginning somewhat of a welcoming sight. The only problem about letting the bronze patinate naturally is that it tends to do it at a slow rate, taking from 4-7 years to begin. When the process does initiate, it starts accumulating in different regions of the statues bring out an undesirable effect, which we dubbed as the "Spot Effect." However when the process does finalized, the entire bronze should take on a green patina which makes the statue highly valuable for its color.Subduing the Spot Effect
To help subdue the "Spot Effect", all you have to do is simply wax your bronzes. As a rule of thumb, we recommend that you wax indoor sculptures at least once a year and outdoor sculpture 2 to 3 time a year.Cleaning Indoor Sculptures
- Using a soft cloth or old t-shirt, gently wipe your sculpture free of any dust or debris. A soft bristle paintbrush may be used for textured areas. If excessively dirty, a damp cloth may be used to gently wipe away debris.
- Make sure the sculpture is dry, then using a soft bristle brush *apply a thick coat of Trewax (Trewax can be purchases from your local hardware store.) When first applied the patina may darken but as the wax dries the original color should return.
- Let set for approximately 5 to 10 minutes, then gently buff back with a soft rag or that old t-shirt.
- You may repeat steps 2 and 3 until the desired effect is achieved.
Cleaning Outdoor Sculptures
- Begin by washing sculpture with a soapy water, and a fiber brush until all debris have been removed, rinse well with water.
- Next, dry sculpture completely either by towels or by natural sunlight, but be sure all water has been removed.
- After all water has been removed make sure the sculpture is cooled (early morning, shaded, or in the evening) then begin to *apply your Trewax. When first applied the patina may darken but as the wax dries the original color should return.
- Let set for approximately 5 to 10 minutes, then gently buff back with a soft rag or that old t-shirt.
- You may repeat steps 3 and 4 until the desired effect is achieved.
Touch Up Solutions (Bronze & Brass Sculptures)
Formula: Black Antique for Brass and Bronze. It is a concentrated liquid chemical and is used primarily for decorative purposes to product dark brown to black finishes.Concentration: Can be used pure for very dark or black finish or mix with water up to five parts of water. The more diluted, the light the color.
Temperature: 65-75 Degree F
Time: 10-60 Seconds
Container: Acid resistant containers only (plastic, p.v.c., etc.)
Direction for usage:
- Surface Preparation: Surface must be clean, free of grease, alkalinity or acidity.
- Rinse with water if necessary.
- Apply the solution with a brush or dip for 5-10 seconds; brush a few times if necessary for darker tones.
- Rinse with water or a sponge thoroughly (to stop chemical reaction) and wipe dry or use hair dryer.
- Wax with past wax